Version 1.4 — last amended on 27 July 2026
These terms apply to the services of:
- Legal name: Part of the Narrative B.V.
- Trade name: Narrative
- Address: Vergulde Draak 2, 2342 CM Oegstgeest, the Netherlands
- Dutch Chamber of Commerce (KvK) number: 42100669
- VAT identification number: NL869727382B01
- E-mail: info@partofthenarrative.com
This is a translation. In case of any discrepancy, the Dutch text prevails (see article 15). The Dutch version is available at partofthenarrative.com/terms-and-conditions.
1. Applicability and order of precedence
a. These terms apply to all quotations and agreements between Narrative ('Part of the Narrative') and business clients.
b. Confirmation by e-mail is sufficient to conclude an agreement.
c. Arrangements that deviate from these terms apply only if agreed in writing. In the event of a conflict, the arrangements in the quotation prevail over these general terms and conditions.
2. Services and term
a. Narrative provides, among other things: workshops, modules, annual programmes, consultancy, automations, AI agents and platform licences.
b. Workshops and individual modules are one-off or fixed-scope projects.
c. An annual programme has a standard term of twelve (12) months from the agreed start date. Either party may terminate the annual programme early by giving three (3) months' written notice; future months not yet worked will then not be invoiced.
d. Platform licences have a term as set out in the quotation.
e. Platform licences may be terminated early by giving three (3) months' written notice; future months not yet worked will then not be invoiced.
3. Cancellation and rescheduling
a. Workshops and modules may be cancelled free of charge up to fourteen (14) days before the scheduled date.
b. Workshops may, as a rule, be rescheduled any number of times, in consultation with Narrative.
c. Modules may be cancelled up to fourteen (14) days before the kick-off. After the start, the module may be placed 'on hold' at the client's request and completed later.
d. Sessions (workshops/modules) falling under an annual programme may be cancelled or rescheduled free of charge up to 24 hours in advance.
e. In the event of illness or force majeure, Narrative will make every effort to offer an alternative date or format as soon as possible.
4. Annual programme: deliverables and flexibility
a. Within an annual programme the baseline is two (2) deliverables per month, a deliverable being a workshop or a module.
b. In busy months, more than two deliverables may take place in consultation with Narrative, compensated by fewer activities in another month.
c. Deliverables that are not used will, as a rule, lapse; acting reasonably, Narrative may choose to work on client solutions in the background during months that are busy for the client, instead of scheduling a session.
d. Automations and complex agents fall outside the retainer as a rule and are quoted separately, unless the parties expressly agree that a specific automation counts (in part) as a deliverable in a given month.
5. Automations, platforms, support and hosting
Automations and agents
a. For automations and agents sold separately, Narrative provides one (1) month of free support after delivery (bug fixes and minor adjustments). Thereafter, further support is available only under a maintenance contract.
b. Within an annual programme, maintenance and updates to previously built automations may count (in part) as a deliverable in a subsequent month, in consultation with the client.
c. Narrative is not liable for failures, changes or restrictions of third-party platforms and providers (such as AI tools, APIs and integrations) on which an automation or agent runs.
Platform licences
d. For platform licences, Narrative provides support in accordance with the SLA level selected in the quotation.
e. Requests outside the SLA are handled at the emergency rate stated in the quotation, after any annual support buffer has been exhausted.
f. Platform updates and relevant legislative changes are implemented automatically within the licence.
g. Narrative is not liable for failures, changes or restrictions of third-party platforms and providers (such as AI models, APIs and integrations) on which a platform runs.
6. Fees, travel and accommodation costs, and payment
a. All prices are exclusive of VAT and any accommodation costs, unless stated otherwise in the quotation.
b. Workshops and modules are invoiced 100% in arrears, with a payment term of fourteen (14) days.
c. Annual programmes are invoiced quarterly in advance, with a payment term of fourteen (14) days.
d. Platform licences are invoiced annually in advance, with a payment term of fourteen (14) days.
e. Travel costs for workshops, meetings and modules within a 100 km radius of Narrative's place of business are included. Beyond that radius, a mileage allowance of € 0.35 per km applies and hotel and/or flight costs may, in consultation with the client, be passed on; Narrative will inform the client of this in advance.
f. In the event of late payment, Narrative may suspend performance, charge statutory commercial interest and recover reasonable out-of-court collection costs.
7. Client cooperation
a. The client appoints a contact person or project owner.
b. The client provides all necessary information, access to systems/tools, decisions and internal alignment in good time.
c. The client ensures that the right participants attend workshops and sessions.
d. Delay or additional work caused by information, access or decisions not being forthcoming may be treated by Narrative as additional scope and invoiced as an extra deliverable or via a separate quotation.
8. Changes to scope and content
a. Changes to scope, schedule or deliverables are binding only once confirmed in writing (for example by e-mail) by both parties.
b. Additional work outside the agreed scope counts within an annual programme as an additional or replacement deliverable, or is recorded in a separate quotation.
c. Narrative may adjust the content and format of its workshops and modules where developments in AI tools or best practices make this necessary, provided the promised core value of the programme is preserved.
9. Intellectual property and rights of use
a. All intellectual property rights in the methodology, frameworks, templates, prompt architectures, platforms, generic modules, formats, agents and workshop materials are vested in Narrative or its licensors.
b. Upon full payment of the agreed fee, the client obtains a perpetual, non-exclusive and non-transferable right of use for internal purposes to all materials, documents, prompts, processes and outputs developed specifically for or together with the client in the context of the engagement. This right survives termination of the collaboration.
c. For platform licences (SaaS products such as Controle Carla and Venue Vera), the client obtains a non-exclusive right of use for internal purposes for the duration of the licence period.
d. The client may not resell, republish or make these materials commercially available to third parties without Narrative's written consent.
e. Narrative retains the right to deploy the underlying technology, architecture, code patterns and methodology developed in the context of an engagement for other clients as well. In doing so, Narrative will never reuse client-specific data, configuration, branding or business information.
f. In summary: for bespoke solutions, both parties obtain a perpetual, non-exclusive licence to the technology developed. The client retains exclusive rights to its own data, configuration and business-specific set-up. Narrative retains the right to deploy the technology elsewhere.
g. Notwithstanding the foregoing, the parties may agree in writing that the intellectual property in bespoke solutions developed specifically for the client will be transferred to the client. The parties will clearly record the scope of such a transfer in advance. Such a transfer is subject to additional fees.
10. Confidentiality, data and AI disclaimer
a. The parties will treat all information they receive about each other's organisation, clients, processes and data as confidential and will use it solely for the performance of the agreement. This obligation is mutual.
b. Narrative processes personal data in line with applicable data protection legislation. Where necessary, a separate data processing agreement is concluded. The client remains responsible for the lawful origin and the content of the data supplied. Our privacy statement sets out which personal data we process and which sub-processors we engage.
c. Narrative makes use of (external) AI tools and platforms. Their output may be incorrect, incomplete or outdated. The client remains at all times solely and ultimately responsible for verifying results and for all decisions, publications, contracts and other actions in which such output is used.
d. Data retention within platforms takes place in accordance with the retention period stated in the quotation or, failing that, in accordance with applicable statutory requirements.
11. Liability
a. Narrative is liable solely for direct damage that is the direct result of a failure in performance attributable to Narrative.
b. Narrative is in no event liable for indirect loss, including but not limited to consequential loss, loss of profit, missed opportunities, reputational damage or business interruption.
c. Narrative's total liability per incident (or series of connected incidents) is limited to no more than the amount of the last invoice sent to the client under the relevant engagement and paid by the client.
d. These limitations do not apply in the event of intent or deliberate recklessness on the part of Narrative.
12. Marketing and references
a. Unless the client objects in writing, Narrative may use the client's name and logo as a reference on its website, in presentations and in other marketing and sales materials.
b. When sharing specific results or sensitive details, Narrative uses anonymised examples, unless the client expressly consents to attribution by name.
13. Force majeure
a. Force majeure means any circumstance beyond Narrative's reasonable control that temporarily or permanently prevents performance of the agreement, such as illness, infrastructure outages, supplier disruptions, strikes and government measures.
b. In the event of force majeure, Narrative may suspend its obligations and agree a new date or adjusted form of performance in consultation with the client.
c. If a situation of force majeure continues for more than sixty (60) days, either party may terminate the agreement in writing without any obligation to pay damages.
14. Governing law and disputes
a. All quotations and agreements between Narrative and the client are governed exclusively by Dutch law.
b. The parties will first make every effort to resolve disputes amicably, if necessary with the help of an independent third party or mediator.
c. If this proves unsuccessful, the dispute will be submitted to the competent court in the district of The Hague.
15. Language and version
a. These terms were drawn up in Dutch. If a translation exists, the Dutch text prevails.
b. Narrative may amend these terms for future assignments. The applicable version is the version supplied with, or referred to in, the relevant quotation.